SUPPORT

FREQUENTLY ASKED QUESTIONS

 

1. Why should I buy from CGTrend?

We are the developers of all 3D models presented on the site. We offer you only a high quality content and at lower prices. We also provide first-class support for our customers.

2. Do you provide money-back guarantee?

Yes, we do. We provide money-back guarantee if a purchased 3D model has some errors and we cannot correct these errors or help with them. But for additional options we don’t make refund. Because it is custom order and immediately after payment we start working on this.

3. Can I pay for your service with my credit card?

Our payment system supports credit cards. You can pay with Visa, MasterCard, Discover, available options etc. Please contact us if you have any problems with this.

4. I’ve purchased a 3D model, but it doesn’t appear in my Orders. What should I do?

I’ve purchased a 3D model, but it doesn’t appear in my Orders. What should I do?Sometimes email may go to junk/spam folder, please check these folders and if you don’t find our email immediately reach us through the contact form or write a letter on our e-mail ([email protected]) and we will help you right away.

5. I need to convert the model to a different format. What should I do?

Please let us know through the Contact Form or e-mail ([email protected]) and we will convert your model to any requested popular format for free. We can convert models to all these formats: 3Ds Max (*.max, all versions), Maya Binary (*.mb, all versions), Maya ACSII (*.ma), Cinema 4D (*.c4d, all versions), Lightwave 3D (*.lwo, all versions), Audtodesk FBX (*.fbx), Wavefront OBJ (*.obj), 3D Studio.

6. I need a custom model.

Please contact us if you have any problems with this.

7. I have a problem with downloading my model.

If you have any problems with downloading, reach us immediately through the Contact Form or e-mail ([email protected]) and we will help you right away.

8. Which 3D formats do you supply?

Generally our models have these formats: Max 2013, FBX (multiformat)

9. What should I do if the purchased 3D model files were lost?

When you loose the purchased 3D model file or it’s corrupted you can easily download the model again. The file can be downloaded from the link you have approximately fifty times; and you don’t have to pay extra money. If you experience problems with subsequent downloads, please Contact Form.

Still Looking for help?

If you experience any problems with 3D models or you have any other questions, please look through the FAQs below and see whether the answers can help you with your problem. You can also help us assist you more efficiently – please give as much information about your problem as possible.

CONTACT US

Center #1 : Turkey

(Avcilar/Ambarli Mah,34315)

(Cumhuriyet St. No16 Istanbul)

 

Center #2: Cyprus

(Lemesou 12, 182 Nicosia)

Email:  support(at)cgtrend.com

Please let us know what you need help with. -CGTrend-

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